Scalable Intelligent Electronic Catalogs Thèse

The world today is full of information systems which make huge quantities of information available. This incredible amount of information is clearly overwhelming Internet endusers. As a consequence, intelligent tools to identify worthwhile information are needed, in order to fully assist people in finding the right information. Moreover, most systems are ultimately used, not just to provide information, but also to solve problems. Encouraged by the growing popular success of Internet and the enormous business potential of electronic commerce, e-catalogs have been consolidated as one of the most relevant types of information systems. Nearly all currently available electronic catalogs are offering tools for extracting product information based on key-attribute filtering methods. The most advanced electronic catalogs are implemented as recommender systems using collaborative filtering techniques. This dissertation focuses on strategies for coping with the difficulty of building intelligent catalogs which fully support the user in his purchase decision-making process, while maintaining the scalability of the whole system. The contributions of this thesis lie on a mixed-initiative system which is inspired by observations on traditional commerce activities. Such a conversational model consists basically of a dialog between the customer and the system, where the user criticizes proposed products and the catalog suggests new products accordingly. Constraint satisfaction techniques are analyzed in order to provide a uniform framework for modeling electronic catalogs for configurable products. Within the same framework, user preferences and optimization constraints are also easily modeled. Searching strategies for proposing the adequate products according to criteria are described in detail. Another dimension of this dissertation faces the problem of scalability, i.e., the problem of supporting hundreds, or thousands of users simultaneously using intelligent electronic catalogs. Traditional wisdom would presume that in order to provide full assistance to users in complex tasks, the business logic of the system must be complex, thus preventing scalability. SmartClient is a software architectural model that uses constraint satisfaction problems for representing solution spaces, instead of traditional models which represent